TouchStar is a well known brand in the telematics industry, helping warehouse managers run smooth and slick operations and attain optimum efficiency.

Essential was approached to help reposition TouchStar as a managed services company rather than a technology solutions provider.


Essential designed a PR programme that would move the company away from product announcements and talking only of technology, to one that revolved around thought leadership. It did this in two ways:

The first was to write opinion pieces that were of interest to the sectors TouchStar wanted to work with and place them with the trade and vertical press.

The second was to produce a series of whitepapers on the subject of the ‘Elastic Warehouse’ that could be used as a sales tool to support campaigns and events.

We provide copywriting and PR services across TouchStar’s divisions: Warehouse and logistics, on-board retail, access control and electronic proof of delivery (EPOD). The content we produce varies from in-depth case studies, company news and contract wins to opinion pieces and high-value white papers.

We research trends and themes for TouchStar to comment on to demonstrate their technology and expertise, but we also work to TouchStar’s own schedule to develop marketing content to appeal to new and existing customers.


TouchStar’s ambition to reposition itself got off to a great start, with carefully selected industry professionals attending a roundtable event to discuss the new concept of the Elastic Warehouse.

The sales team also receive regular requests for copies of the white paper, which helps to open a conversation with prospects. The placement of by-lined articles has also helped TouchStar raise its profile with the press and it is now a contributing member of the ‘My Logistics’ blog team.


TouchStar Technologies is a member of the Belgravium Technologies Group. TouchStar Technologies Ltd has been supplying turnkey data collection and mobile computing solutions for industrial and commercial applications since 1982.

Blue chip organisations such as Coca Cola Enterprises, Wincanton Logistics, Ford Motor Company, Corus/Tata Steel, GSK, British Airways, Air Berlin, BP and Total have benefited from a highly professional approach to project fulfilment.

“Touchstar has worked closely with Essential Communications for over 5 years. We are a diverse PLC with operating companies providing mobile computing solutions to niche sectors such as airline, warehouse & logistics, oil & gas and facilities management. Our solutions are relatively technical and complex but Essential has always embraced the challenge of delivering effective and impactful copy with enthusiasm. More importantly they deliver this service in a cost-effective and timely manner.”

Mike Turner

Group Marketing Manager, TouchStar

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